Refunds and cancellations

Before you pay

Making and previewing an invite is free. You pay only when you make it live, and checkout shows the plan, what it includes and the total before you do, so you can be sure of the design and the plan first.

Once it is live

Paying makes your invite live at once, and its links work straight away. So an order cannot be cancelled and is not refunded once the invite is live. This covers plans, months added to send it sooner, and months added to keep it live longer.

Changes are free while it is live, as often as you like, so a mistake or a change of plans never needs a new order.

When we do refund

If you are charged twice for the same order, we refund the extra payment.

If you paid but your invite did not go live, and we cannot make it live within 2 days of hearing from you, we refund the order in full.

If your invite cannot be opened by guests for more than 2 days in a row because of a fault on our side, we refund the order in full.

How to ask

Write to support@bluekoel.com from the email you sign in with, naming the invite. We reply within 24 hours. A refund goes back to the way you paid, usually within 5 to 7 working days of our reply.